Refund policy
Return & Refund Policy
At Willow & Honey Co., we want you to feel good about your purchase. If an item isn’t the right fit, you may request a return within 14 days of delivery.
Return Eligibility
To qualify for a return, items must be unused, unopened, and in their original packaging, with all included pieces.
For hygiene and product-quality reasons, we cannot accept change-of-mind returns of opened or used play dough, slime, sensory potions, or paint kits.
Personalized items and digital downloads are not eligible for change-of-mind returns. These exclusions do not apply to faulty, damaged, or incorrectly supplied items.
How to Start a Return
Contact us through the Contact page at willowandhoney.co within 14 days of delivery. Include your order number and the item you would like to return.
Once your return is approved, we will provide the return address and instructions. Please send your return within 14 days of approval.
Return Shipping
Buyers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable for these returns.
We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.
If we sent an incorrect item or your item arrived damaged or defective, we will cover any necessary return shipping costs.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.
Items returned used, opened, damaged after delivery, or missing components may not qualify for a change-of-mind refund. We will contact you if there is an issue with your return.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, incorrect, or missing.
Include your order number, a description of the issue, and photos when available. Please keep the item and packaging while we review your concern.
We will work with you to arrange an appropriate replacement, refund, or other resolution. The change-of-mind return restrictions above do not limit any rights you have under applicable law.
Exchanges
If you would prefer a different item, please contact us to arrange an eligible return, then place a separate order for the item you would like.
Questions?
Contact us through the Contact page at willowandhoney.co. Please include your order number so our family can help.