Shipping policy

Shipping Policy

At Willow & Honey Co., every order is packed with care by our family. Here’s what to expect when your little box of wonder is on its way.

Order Processing

Orders typically ship within [insert number] business days after payment is received. Business days are Monday through Friday, excluding holidays.

Processing time is the time we need to prepare and package your order; it does not include shipping transit time.

Personalized items, preorders, and made-to-order products may require additional time. Any different processing timeframe will be noted in the product listing. If an unexpected delay affects your order, we will contact you.

Shipping Locations & Rates

We currently ship to all states within the United States and Canada  

Shipping charges are calculated and displayed at checkout before you complete your purchase. Any free-shipping offers and their requirements will be stated on our website.

Delivery Estimates & Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Delivery dates are estimates unless a guaranteed service is expressly offered. Carrier delays, severe weather, and holiday volume may affect delivery.

If tracking appears stalled or your package is overdue, please contact us so we can help investigate.

Shipping Addresses & Order Changes

Please double-check your shipping address before placing your order.

If you notice an error or need to request a change, contact us through our website’s Contact page as soon as possible. We will do our best to help, but changes may not be possible once an order has been prepared or shipped.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend it. If the address error was ours, we will cover the cost of correcting it.

Warm Weather & Product Care

Play dough and slime can be affected by prolonged exposure to heat, direct sunlight, or freezing temperatures. Please bring your package indoors promptly after delivery and follow the care instructions included with your products.

If your order arrives leaking, damaged, or in an unusable condition, contact us promptly so we can review the issue and arrange an appropriate resolution.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us as soon as possible with:

● Your order number.

● A description of the issue.

● Photos of the item, shipping box, and packaging, when available.

Please keep the packaging while we review the issue, as it may be needed for a carrier claim. We will work with you to arrange an appropriate replacement, refund, or other resolution.

Lost Packages & Delivery Concerns

If tracking shows “delivered” but you cannot locate your package, check nearby delivery areas and with household members or neighbors, then contact us promptly.

We will help investigate delivery concerns and work with the carrier when appropriate. Refunds or replacements will be assessed based on the circumstances and applicable consumer rights.

Returned or Unclaimed Packages

If an order is returned to us as undeliverable or unclaimed, we will contact you to discuss the next steps. Additional shipping charges may apply when the return resulted from an incorrect address, refusal, or failure to collect the package.

Gifts & Holiday Orders

Please allow extra time when ordering for a birthday, holiday, or special event. Any published order-by dates are recommendations unless we expressly state that delivery is guaranteed.

Questions?

Contact Willow & Honey Co. through the Contact page at willowandhoney.co. Please include your order number so we can help you more quickly.